Privacy policy

What information do we collect about you?

When you place an order or contact us we collect information about you. This includes:

• Customer name
• Email address
• Billing address
• Shipping address
• Telephone number

We also collect information when you provide feedback or enquire through the site, email or WhatsApp. When you browse the website, anonymous web usage information is collected using cookies.

How will we use the information about you?

We use the information collected from you to process and deliver your order, provide customer support and keep records as required by law.

• Payments are processed securely by our checkout provider; we never see or store your full card details.
• If you agree to be contacted for promotions, we will use your information to send you special offers and discount vouchers and tell you about new products.

How you can access and correct your information

You have the right to request a copy of all the information we hold about you. To ask for a copy, or to have your information corrected or deleted, call us on 07823 322 427 or email sales@terranovatiles.com.

Cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website to tailor it to customer needs. You can choose to accept or decline cookies in your browser settings.

Other websites

Our website links to other websites. This privacy policy only applies to terranovatiles.com; when you link to other websites please read their privacy policies.

Changes to our privacy policy

Our privacy policy is reviewed regularly and kept up to date.

How to contact us

Questions? Call 07823 322 427 or email sales@terranovatiles.com.