Terms and conditions

1. Definitions

• "Company", "we" and "us" mean Nexotiles Ltd, trading as Terranova Tiles, returns address: Garrard Way, Telford Way Industrial Estate, Kettering, Northamptonshire, NN16 8TD.
• "Customer" or "you" means the firm or person who purchases the Goods from us.
• "Goods" means the tiles and other products you agree to purchase from us, as detailed in your Order.
• "Order" means your order for the Goods submitted via the Website.
• "Website" means terranovatiles.com.
• "Business Day" means a day other than a Saturday, Sunday or public holiday in England.

2. Ordering and formation of a contract

These terms apply to each Order to the exclusion of all others. Placing an Order is an offer to buy Goods. A contract is formed when we confirm your Order and dispatch the Goods.

If we are unable to supply the Goods for any reason, we will tell you and will not process the Order. If you have already paid, we will refund the full amount, including any delivery costs, as soon as possible.

We may revise and update these terms at any time. The terms in force when you place your Order apply to it.

3. Prices, VAT and payment

Prices are shown in pounds sterling. Tiles are priced per m² unless stated; adhesives, grout and tools are priced per item. Delivery is charged in addition and VAT at the current rate is added at the basket and checkout.

Whilst we use reasonable endeavours to make sure prices on the Website are accurate, errors may occur. If we discover a pricing error on your Order, we will tell you as soon as possible and give you the option of reconfirming the Order at the correct price or cancelling it for a full refund.

Payment is taken securely at checkout by card. Goods remain our property until payment is received in full.

4. Ordering the right quantity

You are responsible for making sure you order enough tiles. Tiles are sold in whole boxes, so your area is rounded up to the next full box. We recommend ordering 10% extra for cuts and breakages (15% for herringbone, chevron or diagonal layouts).

We accept no responsibility for losses, damages or additional costs where an insufficient quantity is ordered. Tiles from different production batches can vary in shade, so order the whole job at once.

5. Delivery

Delivery details are set out on our delivery information page. Delivery is complete on unloading the Goods at the delivery location.

Delivery dates are approximate only and time of delivery is not of the essence. We are not liable for delay or failure to deliver caused by an event beyond our reasonable control or by you not giving us adequate delivery instructions.

If you fail to take delivery on the chosen date we may charge a re-delivery fee and any related storage costs.

6. Inspecting your goods and tile variation

Please inspect the Goods on delivery and before fixing. Tiles that have been cut, fixed or laid are treated as accepted.

Some variation in size, shape, manufacturing tolerance, shading and pattern is inherent in the manufacture of tiles. We give no warranty in respect of such variation. Natural stone is supplied subject to natural colour and shade variations.

Where a significant area is to be tiled, the tiler should use tiles from a variety of separate boxes to minimise batch, colour and shading variance. Notes printed on boxes or packaging must be read and accepted before use.

Cleaning, protection and adhesive products should be used strictly in line with the manufacturer's instructions, and tested on a small area first.

7. Warranty — damaged or defective goods

We warrant that, on delivery, the Goods will conform in all material respects with their description and be free from material defects in design, material and workmanship.

If you notify us in writing within a reasonable time of discovering a defect (and within 48 hours of delivery for damage in transit), give us a reasonable opportunity to examine the Goods and, if we ask, return them, we will at our option repair, replace or refund the price of the defective Goods in full.

We are not liable under this warranty if you continue to use the Goods after notifying us, alter or repair them without our consent, or the defect arises from fair wear and tear, wilful damage, negligence or abnormal storage, use or working conditions.

8. Returns and cancellations

You can cancel an Order before dispatch for a full refund. Full, unopened boxes can be returned to our UK returns address within 30 days of delivery. You arrange and pay the carriage, and write your order number on the package. Full details are on our returns page.

9. Liability

Nothing in these terms limits our liability for death or personal injury caused by negligence, fraud, or anything else that cannot be limited by law.

Subject to that, we are not liable for loss of profit, business or goodwill, or for indirect or consequential loss. Our total liability in connection with an Order is limited to the price of the Goods in that Order.

10. Events beyond our control

We are not in breach of these terms, nor liable for delay in performing them, if the delay is caused by an event beyond our reasonable control.

11. Privacy and governing law

We use your personal information as set out in our privacy policy.

These terms and any contract formed under them are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

Contact us

Questions? Call 07823 322 427 or email sales@terranovatiles.com.